Terms of Service
These terms govern your use of FrontDesk+, an AI assistant that helps small businesses answer customer questions and manage bookings on messaging channels such as WhatsApp and Telegram (the "Service"). By creating an account or using the Service you agree to them. If you use the Service for a business, you confirm you are authorised to bind that business.
1. The Service
FrontDesk+ receives messages sent to a business's connected channels, drafts replies using the business's own catalogue, hours and calendar, and can create, change or cancel bookings. The business can review conversations and take over at any time through the FrontDesk+ portal.
2. Accounts
- You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account, including that of staff users you add.
- You must be at least 18 years old and able to enter a binding contract.
- Tell us promptly if you suspect unauthorised access to your account.
3. Acceptable use
You agree not to use the Service to:
- break any law or regulation, or infringe anyone's rights;
- send spam, unsolicited bulk messages or deceptive, harassing or unlawful content;
- collect or ask customers for sensitive data such as identity-card numbers, payment-card numbers or health information through chat;
- probe, disrupt or reverse-engineer the Service, or bypass its security or usage limits;
- resell or provide the Service to others without our written permission.
4. Messaging channels
The Service depends on third-party platforms. By connecting a channel you agree to comply with that platform's terms and policies, including the WhatsApp Business Terms, the Meta Commerce and Business policies, and Telegram's terms. You are responsible for having a lawful basis, and any consent the platform requires, to message your customers. We reply to customers within the windows these platforms allow. Platforms may change or restrict access at any time, and we are not responsible for their actions.
5. AI-generated replies
Replies are produced by artificial intelligence and may occasionally be inaccurate, incomplete or inappropriate. You are responsible for keeping your catalogue, prices, hours and calendar accurate, for reviewing conversations as you see fit, and for the commitments made to your customers through the Service. The Service is not a substitute for professional advice, and you should not rely on it for medical, legal or financial guidance.
6. Your data and privacy
You keep ownership of the content and data you put into the Service. You give us the permission needed to process it to provide the Service. Our handling of personal data is described in our Privacy Policy. Where you are the data user for your customers' personal data, you are responsible for meeting your own obligations under the Personal Data (Privacy) Ordinance (Cap. 486), and we act as your data processor.
7. Fees and billing
Paid plans, usage limits and prices are shown when you subscribe or in the portal. Fees are charged in advance for each billing period unless stated otherwise, are non-refundable except where required by law, and exclude any applicable taxes. We will give notice before changing prices, and a change applies from your next billing period. You can cancel at any time; cancellation takes effect at the end of the current period.
8. Intellectual property
We and our licensors own the Service, its software, branding and documentation. We grant you a limited, non-exclusive, non-transferable right to use the Service while your account is active, subject to these terms. You grant us a licence to use your business content only to operate and support the Service for you.
9. Availability and changes
We work to keep the Service available but do not guarantee uninterrupted or error-free operation. We may update, add or remove features. We will try to give reasonable notice of changes that materially reduce the Service.
10. Suspension and termination
You may stop using the Service and close your account at any time. We may suspend or end your access if you breach these terms, if required by law or a messaging platform, if payment is overdue, or if your use risks harm to the Service or others. On closure we handle your data as described in the Privacy Policy. Sections that by their nature should survive termination will continue to apply.
11. Disclaimers
To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose, accuracy of AI-generated replies, and non-infringement.
12. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill, bookings or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded by law.
13. Governing law
These terms are governed by the laws of Hong Kong SAR, and the courts of Hong Kong have non-exclusive jurisdiction over any dispute.
14. Changes and contact
We may update these terms and will change the date above when we do; material changes will be notified to business customers. Continued use after a change means you accept it.
Contact: hello@frontdeskplus.io
This page describes the terms of our service. Have it reviewed by a qualified lawyer before relying on it.